Return & Refund Policy

Return & Refund Policy To Know

We are committed to providing our customers with the best possible shopping experience. Customer satisfaction is our highest priority, and we strive to resolve every issue fairly and promptly.

1. Return & Refund Eligibility

We offer a 3–5 day Return & Refund Policy from the date you receive your order. If your request is made within this period and meets our policy requirements, we will gladly assist you with the return or refund process.

Please note that our Return & Refund Policy applies only to special products. These products are eligible for return or refund within 5 days of the delivery date. After the 5-day period has passed, no return or refund requests for special products will be accepted unless otherwise stated.

2. Contact Us Before Returning

Before returning any product, you must contact our customer support team first. Please explain the issue you are facing so our team can guide you through the correct return or refund procedure, including how and where to return the product. Returns sent without prior communication may not be accepted.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, you are eligible to request a return or replacement in accordance with this policy.

Important: To process claims for damaged or incorrect products, you must provide a clear, continuous unboxing video showing the parcel being opened from its original sealed condition. This video serves as proof that the damage or issue existed at the time of delivery. Unfortunately, we may not be able to approve damage-related claims without this proof.

If you do not have an unboxing video, please contact our customer support team before submitting a return or refund request. We will review your case and do our best to assist you based on the information provided. While an unboxing video is the preferred proof for damage claims, we are committed to treating every customer fairly and will guide you through the available options.

4. Refund Process

Once your returned product has been received and inspected, we will notify you of the status of your refund or replacement request. Approved refunds will be processed using the appropriate method within a reasonable timeframe.

5. Non-Returnable Items

Returns or refunds may not be accepted in the following situations:

• Requests made after the applicable return period.
  

• Products that have been used, damaged by the customer, or returned without their original packaging (unless the issue is related to shipping damage).

• Claims for damaged products submitted without a valid unboxing video.

6. Our Commitment

Our customers mean everything to us, and your satisfaction is our first priority. We are always here to help and will do our best to resolve any genuine concerns quickly, fairly, and professionally. If you have any questions about our Return & Refund Policy, please contact our customer support team before taking any further action.