FAQs
Frequently Asked Questions
Find answers to common questions about our products, orders, delivery, and policies.
Do you offer international shipping? +
Currently, we offer shipping within Pakistan. We are working to expand our services and provide international shipping in the future.
How long does delivery take? +
After order confirmation, we prepare and dispatch your order as soon as possible. Delivery usually takes 3–4 working days depending on your location and courier service.
Do you offer Cash on Delivery (COD)? +
Yes, we offer Cash on Delivery (COD) through TCS across Pakistan.
How to contact us? +
You can contact our support team through WhatsApp, phone, or email.
Email:
WhatsApp: Your Number Here
Phone:
Support Timing: Your Timing Here
How is my order confirmed? +
After placing your order, our team will contact you through WhatsApp, phone call, or email to confirm your order and shipping details.
What is your return and refund policy? +
We offer a 3–5 day return and refund policy according to product eligibility. Please contact our team before returning any product. Returns sent without prior communication may not be accepted. For damaged products, an unboxing video is required as proof.
What if I receive a damaged product? +
If you receive a damaged product, please contact us immediately. A clear unboxing video of the parcel opening is required as proof for damage-related claims. If you do not have an unboxing video, please contact our customer support team. We will review your case and do our best to assist you based on the information provided.