Cancellation Policy

Cancellation Policy To Know

We value every customer and strive to provide the best possible shopping experience. To ensure smooth order processing, please read our cancellation policy carefully.

1. Order Cancellation

If you wish to cancel your order, please contact us before your order has been dispatched.

IMPORTANT: Orders can only be cancelled before dispatch. Once your order has been dispatched, it cannot be cancelled. Please make sure to inform us before dispatch, as cancelling an order after dispatch results in losses for our business. We kindly request your cooperation to avoid such situations.

After you place an order, our team will contact you via email, phone call, or WhatsApp to confirm your order details. If you do not respond to our email, phone call, or WhatsApp message, your order will remain on hold. If we do not receive your confirmation within 2 days, your order will be automatically cancelled.

Your order will not be dispatched until you have confirmed it with our team.

3. Customer Support

If you need to make any changes to your order or wish to cancel it before dispatch, please contact our customer support team as soon as possible. We will do our best to assist you.

4. Our Commitment

Our customers mean everything to us, and your satisfaction is our first priority. We are always here to help and are committed to providing a smooth, transparent, and professional shopping experience for every customer.